Desktop Support Coordinator

The University of Evansville (UE) is seeking a skilled and proactive Desktop Support Coordinator to join our Office of Technology Services (OTS) team. This role is critical for ensuring our faculty, staff, and students have seamless access to technology resources. If you have a passion for providing exceptional customer service, enjoy hands-on technical troubleshooting, and thrive in a fast-paced academic environment, we encourage you to apply!

Key Responsibilities

• The Desktop Support Coordinator will be the front-line technical expert, responsible for the stability and functionality of campus technology. Your main duties will include:
• Workstation Support: Provide comprehensive front-line IT support, resolving hardware and software issues on desktop and laptop systems (PC and Mac). This includes basic hardware repair, printer setup, and general system troubleshooting.
• Classroom & AV Technology: Support and maintain instructional technology, including projectors, AV systems, classroom computers, and lab devices, ensuring readiness for daily classes and special events.
• Help Desk & Ticketing: Actively respond to and prioritize IT service requests and support tickets. Document all work clearly and consistently in the campus ticketing system.
• Student Technology Assistance: Offer guidance and basic troubleshooting for student-owned devices (laptops, tablets, smartphones) to ensure smooth access to academic resources.
• Software Management: Install, configure, and update software across campus workstations in collaboration with the IT team, maintaining a secure and consistent user environment.
• Asset Tracking: Assist in maintaining accurate records of technology assets and ensuring the safe handling of university-owned equipment.
• Physical Support Tasks: Perform necessary hands-on duties across campus, including lifting equipment, using ladders, and walking between buildings to deliver effective on-site support.

Required Qualifications

• Experience: Demonstrated experience in IT support, preferably with 2+ years of technical support experience in an academic or similarly fast-paced environment.
• Technical Proficiency: Proficiency with major operating systems and platforms, including Windows, macOS, iOS/iPadOS, and Android.
• AV Skills: Strong familiarity with classroom technology such as projectors, smart boards, and AV systems.
• Soft Skills: Clear and confident communicator, able to support users of varying technical ability with patience and clarity.
• Troubleshooting: Skilled in diagnosing and resolving a wide range of technical issues quickly and effectively.

Preferred Qualifications

• Experience: 2+ years of formal Customer Support experience.
• Certifications: Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar credentials are strongly preferred.

Why Join the University of Evansville?

This role is critical to supporting the university's ongoing academic and operational needs. You will be an essential member of a team that directly contributes to the success of our students and employees. We value initiative, problem-solving skills, and a commitment to client satisfaction.

How to Apply

Interested candidates should submit a resume, cover letter, and references via the University of Evansville’s employment portal: http://www.evansville.edu/offices/hr/employmentApp.cfm

The University of Evansville expects all members of its community to treat each other with respect and civility. Harassing behaviors directed towards any member of our community will not be tolerated. As part of its commitment to non-discrimination, the University specifically prohibits harassment based on any other characteristics set forth in its nondiscrimination statement as follows: including race, color, gender, gender identity and expression, sexual orientation, creed or religion, national origin, age, disability, veteran status and all federally protected groups/classes. Any form of harassment undermines the mission of the University and negatively impacts the University community as a whole.

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