Lead Dispatcher - Office of Public Safety

The University of Evansville (UE) is seeking a highly organized, professional, and composed Lead Dispatcher to join the Office of Public Safety. This is a critical role that serves as the nerve center for campus safety operations and the primary administrative hub for our front-office services.

As the Lead Dispatcher, you will do more than coordinate communications; you will manage essential campus services, ensuring that our community remains safe, informed, and supported. If you are a problem-solver who thrives in a fast-paced environment and values professional excellence, we invite you to lead our dispatch team.

Key Responsibilities

The Lead Dispatcher oversees daily dispatch operations, supervises student staff, and provides high-level administrative support for departmental initiatives. Your main duties will include:

• Dispatch & Emergency Coordination: Coordinate daily dispatch operations, route incoming emergency and non-emergency calls, and maintain accurate documentation of all incidents and calls for service.
• Security Systems Monitoring: Monitor campus security camera systems and access control platforms to identify and report suspicious activity in real-time.
• Campus Access & Identity Management: Manage building lock/unlock schedules, process access requests, and oversee the production of University identification cards for all students and employees.
• Administrative & Grant Management: Serve as the Office Manager for the Project SafeSpace Department of Justice (DOJ) grant. This includes tracking program data, maintaining vital documentation, and supporting federal reporting requirements.
• Student Leadership: Supervise, schedule, and train student employees, fostering a professional and service-oriented environment at the front desk.
• Public Interface: Provide exceptional customer service to the campus community, process parking citations and fines, and assist with general administrative inquiries.
• Stakeholder Collaboration: Partner with Facilities, Residence Life, and Student Affairs to address safety-related requests and building access needs.

Required Qualifications

• Communication: Exceptional verbal and written communication skills with a focus on professional interaction.
• Composure: The ability to remain calm, organized, and effective while handling high-stress situations or emergency calls.
• Organizational Mastery: Strong attention to detail with the ability to manage multiple operational priorities simultaneously.
• Technical Proficiency: Advanced computer skills and the ability to quickly master public safety software (dispatching, access control, and video surveillance).
• Discretion: A demonstrated ability to handle sensitive and confidential information with sound judgment.
• Supervisory Potential: The ability to guide, mentor, and support student staff in a professional office setting.

Preferred Attributes

• Customer Service Background: A proven track record of providing helpful, courteous assistance to a diverse community.
• Mission Alignment: A deep commitment to reliability, professionalism, and the mission of campus safety.

Why Join the University of Evansville?

At UE, the Office of Public Safety is a community-integrated department. This position offers a unique blend of technical dispatch work and administrative leadership, making it an ideal role for a professional looking to make a broad impact. We offer a culture that values proactive problem-solving and institutional pride.

How to Apply

Interested candidates should complete the online application via the University of Evansville’s employment portal: http://www.evansville.edu/offices/hr/employmentApp.cfm

The University of Evansville expects all members of its community to treat each other with respect and civility. Harassing behaviors directed towards any member of our community will not be tolerated. As part of its commitment to non-discrimination, the University specifically prohibits harassment based on any other characteristics set forth in its nondiscrimination statement as follows: including race, color, gender, gender identity and expression, sexual orientation, creed or religion, national origin, age, disability, veteran status and all federally protected groups/classes.

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