Employment Opportunity Detail

Associate Director of Slate Operations

The Associate Director of Slate Operations will be a member of the team responsible for managing and optimizing the enrollment customer relationship management (CRM) system, Slate. This position will have the primary responsibility for managing specialty programs, initiatives, and program launches for the admissions department. The Associate Director will work closely with the admission team, the marketing team, the financial aid team, UE’s graduate program recruiters, and other teams across the university to ensure that Slate is being utilized to its fullest potential in recruiting and enrolling prospective students.

Primary Responsibilities

  • Ensure data integrity and accuracy within Slate, specifically related to prospective student data
  • Implement and maintain processes for data entry, segmentation, and communication with prospective students
  • Work closely with the admissions, marketing, financial aid, and graduate programs to utilize Slate effectively in the recruitment and enrollment process
  • Create and maintain reports and dashboards to track key performance indicators (KPIs) related to prospective student engagement and conversion
  • Identify and implement process improvements to increase the efficiency and effectiveness of Slate in the admissions process
  • Train and educate admissions team members and other campus personnel on Slate best practices and usage
  • Stay up to date with the latest Slate trends and technologies related to higher education recruitment and enrollment

Qualifications and Skills

  • Bachelor’s degree in a relevant field is required.
  • 3+ years of experience in a CRM management role in higher education admissions
  • Experience working in a fast-paced, dynamic environment.
  • Strong analytical and data management skills
  • Fundamental data analysis skills
  • Advanced knowledge of Excel and Word
  • Ability to provide strategic recommendations to drive enrollment decision-making.
  • Excellent communication and project management skills
  • Should demonstrate intellectual curiosity, creativity, high energy, strong character, and discipline
  • Commitment to best practice, excellence, and innovation in a fast-paced environment with high expectations.

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